Support FAQ

1.I just purchased Instant Photo Booth or one of the upgrades and yet it still shows the trial banner

This is a problem with the Windows Store.

Please try the following:

  1. Reboot your computer
  2. Search the web for "wsreset.exe" and try running that. It is a Windows utility for resetting the Windows Store data cache.
  3. If none of these work, you will have to contact Microsoft technical support.
2.DSLR cameras

Unfortunately, neither the Canon nor the Nikon programming tools are compatible with Universal Windows Apps. Until they update their tools, Instant Photo Booth is limited to webcams and Sony WiFi enabled cameras.

Fortunately, with a desktop PC and a high quality external webcam such as the Logitech C920, excellent results can be had for 4×6 size prints. Even better, the Sony cameras offer unparalleled image quality and some can trigger flashes.

Another option is to use a Windows Mobile device that supports Continuum. With it you can run a full photo booth from your phone and use its fantastic camera.

Finally, with the Hot Folder feature, you can use any camera that can transfer an image to the "Pictures/Instant Photo Booth/Hot Folder" folder

3.Why can't my computer see my Sony WiFi camera?

This is not a problem with Instant Photo Booth.

Sometimes Windows seems like it cannot see your Sony camera’s WiFi hotspot. The SSID is not displayed in the list of available networks. (This is on the Network & Internet/Wi-Fi page of Windows Settings.)

Don’t worry, it will eventually see the camera’s SSID! Try turning the WiFi adapter off and on again. You may have to do this many times. Eventually it will see the camera and you can connect. After that, it will always see the camera’s SSID.

If you are having different problems connecting your camera to Instant Photo Booth, please see the tips at the bottom of this page.

4.Get the latest version

Be sure to check the Windows App Store regularly for updates to Instant Photo Booth. We are constantly making adjustments to the software. The only way to make sure you have the latest version is to check the store to see if an update is available.

5.Issue with Canon Selphy CP900 printer

There is a known issue with the Canon Selphy CP900 printer. Please go to the Printing settings and uncheck the “Pre-select 4×6 media size” option. The CP900 does not support the 4×6 print size. Instead it supports a similar Japanese postcard size. Forcing it to use the 4×6 size causes the Windows printer driver to crash.

6.Automatic printing

Unfortunately the Windows Store App programming environment does not allow programmatic printing. The best we can do from within the software is to open the printing UI. This is why Instant Photo Booth has settings to minimize the options in the print UI that the user sees, in order to make it as streamlined as possible.

However, if you are an advanced user, then you may be able to use our PrintHelper utility. Please see the PrintHelper page for more details.

7.How do I access the settings in Instant Photo Booth for Windows 8.1?

The settings are accessed via the Windows Settings charm. Swipe your finger from the right-edge of the screen or press Windows+C to open the Windows charms bar.

SettingsCharm

8.IMPORTANT message regarding Surface RT

Instant Photo Booth does not work correctly if your Surface device is set to save images to an SD card. The symptoms are:

  • 1. The app snaps a picture
  • 2. When the app tries to save the picture, it displays the following error, “A problem occurred trying to save the image file. Perhaps your disk is full. Please correct the issue and try again.”

Please switch the location of your Pictures folder back to the internal C: drive, and this will resolve the problem.

9.Is Instant Photo Booth compatible with Windows RT?

Only the features of Instant Photo Booth 2.1 from 2014 will work on Windows RT. Upgrade to a Windows 10 device (including mobile devices) for the latest and greatest!

NOTE: The green screen feature of Instant Photo Booth 2.1 is demanding. While green screen does work with Windows RT, it is very slow. If you plan to use your photo booth in an event, it is recommended you use a computer or tablet with a Core i5 processor or greater. The green screen feature of Instant Photo Booth 3 has much better performance on all devices.

10.Locking app open, or true kiosk mode, or Assigned Access

Many users have asked if there is a way to lock down the machine so that users can’t play with the start menu, settings, or other features of Windows 8. In other words, can the software be used as a true kiosk? Starting with the release of Windows 8.1 there is a new feature called an Assigned Access user account. Search the web for Assigned Access to find many articles explaining how to set this up.

11.Support emails

Emails from Instant Photo Booth support are frequently flagged as spam. If you are expecting an email from support, which will come from either GizmoMatic or Norris Family Industry, please check your spam folder.

Questions or comments?

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